Store Shift Lead: Customer Experience & Ops

Walgreens; Newport (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Newport, KY seeks a hands-on team member to open/close the store in management's absence, handle cash and basic accounting, and ensure the floor and back areas are ready for business. You will engage customers, resolve questions, and model friendly service to deliver a distinctive Walgreens experience.

The role includes inventory maintenance, pricing updates, and the display of promotions while supporting store operations and regulatory compliance in a welcoming environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of management, ensuring readiness for the business day.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Models and shares customer service best practices to deliver a distinctive Walgreens experience.
• Maintains inventory accuracy and ensures pricing and signage are correct.

Skills

Leadership experience

Retail experience

English fluency

Tools

Store systems

Job description

Walgreens in Newport, KY seeks a hands-on team member to open/close the store in management's absence, handle cash and basic accounting, and ensure the floor and back areas are ready for business. You will engage customers, resolve questions, and model friendly service to deliver a distinctive Walgreens experience.

The role includes inventory maintenance, pricing updates, and the display of promotions while supporting store operations and regulatory compliance in a welcoming environment.