Store Shift Lead - Customer Experience & Ops

Walgreens; O’Fallon (MO); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a dependable team member to open and close the store in the absence of management, manage required systems start-ups, cash handling, and prepare the floor and stock room for the business day. You may also be responsible for opening the back door for deliveries.

You will engage customers, resolve issues, monitor inventory, assist with pricing and signage, and coach other team members on policies to deliver a distinctive customer experience.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including systems start-ups and cash handling.
• Completes product returns, refunds, and cash handling as required.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients, resolves issues, and answers questions to ensure a positive experience.
• Maintains store systems, inventory counts, pricing, and signage as directed.

Skills

Leadership

Customer service

Cash handling

Inventory control

Communication

Team supervision

Education

PTCB certification or pharmacy licence

Tools

Store systems and equipment knowledge

Job description

Walgreens is seeking a dependable team member to open and close the store in the absence of management, manage required systems start-ups, cash handling, and prepare the floor and stock room for the business day. You may also be responsible for opening the back door for deliveries.

You will engage customers, resolve issues, monitor inventory, assist with pricing and signage, and coach other team members on policies to deliver a distinctive customer experience.