Store Shift Lead: Customer Experience & Operations

Walgreens; Pinehurst (TX); On-site; USD 23,000 - 28,000; Part time

Job summary

Walgreens is seeking a team member to help open and close the store in the absence of management, manage cash handling, and ensure the sales floor and stock room are ready for business each day.

As a valued member of the team, you will engage customers, assist with questions, and model Walgreens service standards to deliver a delightful customer experience. Prior retail leadership or key holder experience is preferred.

Qualifications

• At least 1 year of leadership or retail supervisory experience.
• Fluent in reading, writing, and speaking English.
• Working knowledge of store systems and equipment.

Responsibilities

• Opens and closes the store in the absence of store management, including required cash handling and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive Walgreens experience, including proactive assistance and needs identification.
• Responsible for managing keys, opening backdoor for deliveries, and assisting with vendor ordering and returns.

Skills

Leadership experience

Retail experience

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a team member to help open and close the store in the absence of management, manage cash handling, and ensure the sales floor and stock room are ready for business each day.

As a valued member of the team, you will engage customers, assist with questions, and model Walgreens service standards to deliver a delightful customer experience. Prior retail leadership or key holder experience is preferred.