Store Shift Lead: Customer Experience & Operations

Walgreens; Horn Lake (MS); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a team member to open and close the store in the absence of management, handling cash and ensuring all systems start up correctly. You will assist customers, process returns and refunds, and maintain accurate pricing, inventory, and displays.

This role emphasizes delivering a distinctive customer experience while coordinating with management to uphold store standards and regulatory compliance.

Qualifications

• 1 year of leadership, supervisory, or retail key holder experience.
• Fluent reading/writing/speaking English.

Responsibilities

• Opens/closes store in absence of management with required systems start-ups and cash handling.
• Completes returns, refunds, cash drops, and provides change to registers.
• Models and delivers a distinctive customer experience.
• Engages customers, resolves issues, and offers assistance with products and services.
• Maintains store conditions, pricing, displays, and inventory accuracy.

Skills

Leadership

Customer service

English fluency

Cash handling

Education

PTCB certification or pharmacy licence

Tools

POS systems

Inventory control

Job description

Walgreens is seeking a team member to open and close the store in the absence of management, handling cash and ensuring all systems start up correctly. You will assist customers, process returns and refunds, and maintain accurate pricing, inventory, and displays.

This role emphasizes delivering a distinctive customer experience while coordinating with management to uphold store standards and regulatory compliance.