Store Shift Lead – Customer Experience & Ops

Walgreens; Inver Grove Heights (MN); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Inver Grove Heights, MN seeks a team member capable of opening and closing the store in the absence of management, handling cash and ensuring readiness of the floor and stock room for the day. The role emphasizes delivering a distinctive customer experience and supporting inventory, pricing, and displays.

The position requires at least one year in leadership or retail key holder roles and fluency in English.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including start-ups, cash handling, and ensuring the floor and stock room are ready for business.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and assists with pricing and signage; supports displays and stock rotations.
• Registers all sales, reviews price verifications, and handles routine cash and checkout tasks.

Skills

Leadership experience

Retail experience

Customer service

English fluency

Job description

Walgreens in Inver Grove Heights, MN seeks a team member capable of opening and closing the store in the absence of management, handling cash and ensuring readiness of the floor and stock room for the day. The role emphasizes delivering a distinctive customer experience and supporting inventory, pricing, and displays.

The position requires at least one year in leadership or retail key holder roles and fluency in English.