Shift Lead: Customer Experience & Store Operations

Walgreens; Coon Rapids (MN); On-site; USD 23,419 - 27,552; Full time

Job summary

Walgreens in Minnesota is seeking a team member to support store operations and deliver a distinctive customer experience. This role involves opening and closing procedures, cash handling, and ensuring shelves and back rooms are ready for business.

You will assist with inventory, pricing, basic bookkeeping, and customer service, while modeling friendly service and helping other staff. Prior retail or leadership experience is preferred.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.
• An Equal Opportunity Employer, including disability/veterans.

Responsibilities

• Opens and closes the store in the absence of store management and performs required cash handling.
• Completes product returns, refunds, cash drops, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Holds store keys to open/close without management when necessary.
• Maintains inventory accuracy and supports pricing and sign display.
• Assists with bookkeeping activities and basic department upkeep.
• Ensures compliance with regulations for regulated products and safety.

Skills

Leadership

Cash handling

Customer service

Sales floor support

Inventory control

Education

PTCB certification or pharmacy license

Job description

Walgreens in Minnesota is seeking a team member to support store operations and deliver a distinctive customer experience. This role involves opening and closing procedures, cash handling, and ensuring shelves and back rooms are ready for business.

You will assist with inventory, pricing, basic bookkeeping, and customer service, while modeling friendly service and helping other staff. Prior retail or leadership experience is preferred.