Store Shift Lead: Customer Experience & Ops

Walgreens; Green Bay (WI); On-site; USD 23,000 - 30,000; Full time

Job summary

Walgreens in Green Bay, WI seeks a Store Lead/Customer Experience Associate to support opening and closing duties when management is unavailable, handle cash and register transactions, and ensure front-end readiness for the business day.

You will engage customers, resolve questions, and model Walgreens service standards while coordinating with team members to maintain accurate inventory, pricing, and store appearance in a fast-paced retail environment.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store when management is not present, including cash handling and ensuring readiness of floor and stock room.
• Complete product returns, refunds, cash drops, and provide change to registers; reconcile transactions.
• Engage customers to deliver a distinctive Walgreens customer experience and resolve issues.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Green Bay, WI seeks a Store Lead/Customer Experience Associate to support opening and closing duties when management is unavailable, handle cash and register transactions, and ensure front-end readiness for the business day.

You will engage customers, resolve questions, and model Walgreens service standards while coordinating with team members to maintain accurate inventory, pricing, and store appearance in a fast-paced retail environment.