Shift Lead - Customer Experience & Store Operations

Walgreens; Green Bay (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Green Bay, WI is seeking a dedicated team member to open and close the store when management is unavailable, handle cash and POS tasks, and ensure the floor and stockroom are ready for business. You may also assist with deliveries through the back door.

You will deliver a distinctive customer experience, handle returns and refunds, maintain inventory, pricing, and cleanliness, and support store operations and training as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy licence as required by state.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start‑ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services.
• Maintains inventory counts and ensures pricing and signage are accurate.

Skills

Leadership experience

Customer service

Retail knowledge

Education

PTCB certification or pharmacy licence

Tools

Store systems knowledge

Cash handling

Job description

Walgreens in Green Bay, WI is seeking a dedicated team member to open and close the store when management is unavailable, handle cash and POS tasks, and ensure the floor and stockroom are ready for business. You may also assist with deliveries through the back door.

You will deliver a distinctive customer experience, handle returns and refunds, maintain inventory, pricing, and cleanliness, and support store operations and training as needed.