Store Shift Lead: Customer Experience & Ops

Walgreens; Lake Orion (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Lake Orion, MI is seeking a store lead responsible for opening/closing in management absence, cash handling, customer experience, and store operations. You will supervise team members, manage inventory, pricing, and merchandising while ensuring compliance with policies.

Responsibilities include greeting customers, resolving issues, supporting vendor deliveries, and maintaining store standards. This role emphasizes accountability, accuracy, and delivering a distinctive Walgreens

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management, including set-up of systems and cash handling.
• Complete product returns, refunds, cash drops, and provide change at registers.
• Engage customers and patients, greet them, and assist with products and services to ensure a positive experience.
• Assist with vendor deliveries, backdoor access, and inventory management as needed.
• Register sales accurately, note scanning errors, price verifications, and order exceptions.
• Maintain store appearance, pricing, signage, and stock levels in compliance with policies.

Skills

Leadership experience

Customer service

English fluency

Education

PTCB certification or Pharmacy license

Job description

Walgreens in Lake Orion, MI is seeking a store lead responsible for opening/closing in management absence, cash handling, customer experience, and store operations. You will supervise team members, manage inventory, pricing, and merchandising while ensuring compliance with policies.

Responsibilities include greeting customers, resolving issues, supporting vendor deliveries, and maintaining store standards. This role emphasizes accountability, accuracy, and delivering a distinctive Walgreens