Store Shift Lead: Customer Experience & Operations Leader

Walgreens; Neenah (WI); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens in Wisconsin is seeking a team member to open and close the store in the absence of management, manage cash handling, and ensure floor and stock room readiness. The role emphasizes delivering a distinctive customer experience and supporting backroom and vendor activities.

Responsibilities include assisting customers, processing refunds and voids, handling price changes, and maintaining compliance with store policies while supporting inventory and displays.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including cash handling and ensuring readiness of floor and stock room.
• Process returns, voids, refunds, and cash drops; provide change as requested to cash registers.
• Engage customers with a welcoming attitude and assist with products and services to deliver a positive experience.
• Assist with vendor deliveries, backroom operations, and inventory control to support store efficiency.

Skills

Leadership experience

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens in Wisconsin is seeking a team member to open and close the store in the absence of management, manage cash handling, and ensure floor and stock room readiness. The role emphasizes delivering a distinctive customer experience and supporting backroom and vendor activities.

Responsibilities include assisting customers, processing refunds and voids, handling price changes, and maintaining compliance with store policies while supporting inventory and displays.