Store Shift Lead - Customer Experience & Operations

Walgreens; Wauwatosa (WI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Wisconsin seeks a Customer Experience and Operations teammate. You will open and close the store in management's absence, handle cash, process refunds, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, and support pricing, displays, and inventory management. Fluent English is required along with prior leadership experience; the role supports vendor deliveries and store policy compliance to deliver a distinctive Walgreens

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• We will consider employment of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open and close the store in the absence of management, including systems start‑ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Engages customers and delivers a distinctive customer experience.
• Assist with pricing, displays, and inventory; support backdoor vendor deliveries.
• Register sales accurately and track pricing and voids; maintain store policy compliance.

Skills

Leadership experience

English proficiency

Education

High school diploma

Job description

Walgreens in Wisconsin seeks a Customer Experience and Operations teammate. You will open and close the store in management's absence, handle cash, process refunds, and ensure the floor and stock room are ready for the business day.

You will engage customers, resolve issues, and support pricing, displays, and inventory management. Fluent English is required along with prior leadership experience; the role supports vendor deliveries and store policy compliance to deliver a distinctive Walgreens