Store Shift Lead: Customer Experience & Ops

Walgreens; Sebastian (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a customer-focused associate to support store operations, open/close procedures, and daily cash handling in the absence of management. You will engage customers, resolve issues, and help maintain accurate inventory and pricing, while upholding Walgreens service standards.

This role emphasizes delivering a distinctive customer experience, assisting with vendor deliveries, and supporting store leadership during shifts, including basic bookkeeping tasks as needed.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups, cash handling, and ensuring floor and stock room readiness.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance with products and services; resolve issues to ensure a positive experience.
• Assist with inventory control, pricing changes, displays, and routine store maintenance.

Skills

Leadership

Customer service

English fluency

Education

PTCB certification or pharmacy license

Job description

Walgreens is seeking a customer-focused associate to support store operations, open/close procedures, and daily cash handling in the absence of management. You will engage customers, resolve issues, and help maintain accurate inventory and pricing, while upholding Walgreens service standards.

This role emphasizes delivering a distinctive customer experience, assisting with vendor deliveries, and supporting store leadership during shifts, including basic bookkeeping tasks as needed.