Store Shift Lead: Customer Experience & Operations

Walgreens; Tecumseh Township (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Michigan seeks a capable Retail Key Holder to keep store operations smooth when management is absent. You will open/close, handle cash, assist with deliveries, and ensure floor and stock rooms are ready for business.

You will engage customers, resolve questions, support inventory accuracy, pricing, displays, and basic bookkeeping tasks. Strong English and prior leadership are required; state may prefer PTCB certification or a pharmacy license.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• PTCB certification or pharmacy license may be required by state.

Responsibilities

• Open and close the store in the absence of management, manage cash.
• Process returns, refunds, and cash drops to the safe.
• Provide a distinctive and delightful customer experience.
• Assist with inventory, displays, pricing and stock counts.

Skills

Leadership

Customer service

Communication

Team collaboration

Education

PTCB certification

Pharmacy license

Tools

POS system

Job description

Walgreens in Michigan seeks a capable Retail Key Holder to keep store operations smooth when management is absent. You will open/close, handle cash, assist with deliveries, and ensure floor and stock rooms are ready for business.

You will engage customers, resolve questions, support inventory accuracy, pricing, displays, and basic bookkeeping tasks. Strong English and prior leadership are required; state may prefer PTCB certification or a pharmacy license.