Store Shift Lead: Customer Experience & Operations

Walgreens; Ann Arbor (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens is seeking a store team member in Michigan to open and close the store when management is not present, perform cash handling, and ensure the floor and stock room are ready for business. You will handle refunds, cash drops, and price changes as required, while delivering a friendly, helpful customer experience.

The role emphasizes engaging customers, assisting with products and services, and supporting store operations, including inventory, displays, and basic bookkeeping tasks as

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Handle returns, refunds, cash drops to the safe, and provide change to registers.
• Model and deliver a distinctive customer experience.
• Engage customers and assist with products and services to ensure satisfaction.
• Coordinate with team on inventory, pricing, and displays.
• Assist with bookkeeping activities and store maintenance as needed.

Skills

Leadership experience

English proficiency

Tools

Store systems knowledge

Job description

Walgreens is seeking a store team member in Michigan to open and close the store when management is not present, perform cash handling, and ensure the floor and stock room are ready for business. You will handle refunds, cash drops, and price changes as required, while delivering a friendly, helpful customer experience.

The role emphasizes engaging customers, assisting with products and services, and supporting store operations, including inventory, displays, and basic bookkeeping tasks as