Store Shift Lead: Customer Experience & Operations

Walgreens; Clarkston (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Clarkston, MI is hiring for a team member to support daily store operations. The role includes opening/closing the store in the absence of management, managing cash procedures, and ensuring the floor and stockroom are ready for the day.

The position emphasizes delivering a friendly, helpful customer experience, stocking, pricing, and policy compliance. Prior leadership and fluent English are valued; pharmacy certifications may be preferred where applicable.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Preferred knowledge of store inventory control.
• Arrest and conviction records may be considered.
• PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of management, handling start-ups, cash handling, and prep for the business day.
• Completes product returns, refunds, cash drops, and provides change to registers.
• Delivers a distinctive and delightful customer experience.
• Engages customers and resolves questions to ensure a positive experience.
• Models customer service best practices for the team and supports pricing and displays.

Skills

Leadership

Customer service

English fluency

Cash handling

Communication

Job description

Walgreens in Clarkston, MI is hiring for a team member to support daily store operations. The role includes opening/closing the store in the absence of management, managing cash procedures, and ensuring the floor and stockroom are ready for the day.

The position emphasizes delivering a friendly, helpful customer experience, stocking, pricing, and policy compliance. Prior leadership and fluent English are valued; pharmacy certifications may be preferred where applicable.