Store Shift Lead: Lead Customer Experience & Ops

Walgreens; Massachusetts; On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens is seeking a capable associate to help run daily store operations in Massachusetts. The role emphasizes greeting and assisting customers, handling cash, processing returns, and ensuring the floor and stock room are ready for the business day.

You will also support inventory accuracy, pricing changes, and vendor deliveries while maintaining a high standard of customer service.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• Valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Open/close store in absence of management and perform required start-ups.
• Handle cash, process returns, refunds, and cash drops to the safe.
• Ensure store is ready for the business day and assist with deliveries.
• Maintain accurate inventory and pricing signage according to policy.
• Assist with backdoor access for vendor deliveries and store maintenance.

Skills

Leadership experience

English fluency

Cash handling

Customer service

Inventory awareness

Education

PTCB certification

Pharmacy license (state)

Tools

POS systems

Cash registers

Inventory systems

Job description

Walgreens is seeking a capable associate to help run daily store operations in Massachusetts. The role emphasizes greeting and assisting customers, handling cash, processing returns, and ensuring the floor and stock room are ready for the business day.

You will also support inventory accuracy, pricing changes, and vendor deliveries while maintaining a high standard of customer service.