Store Shift Lead: Elevate Customer Experience & Ops

Walgreens; Waltham (MA); On-site; USD 25,000 - 29,000; Full time

Job summary

Walgreens in Waltham, MA is seeking a proactive team member who can open and close the store in the absence of management, handle cash, greet customers, and ensure the floor and stock room are ready for the business day. You will process returns, refunds, price changes, assist with inventory and displays, support the pharmacy window when requested, and uphold Walgreens standards for service and compliance.

This role emphasizes leadership, reliability, and a commitment to delivering a distinctive

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including required systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops, and provide change as requested.
• Engage customers and deliver a distinctive customer experience, greeting and offering assistance.
• Assist with inventory, pricing changes, displays, and basic housekeeping to maintain store condition.
• Support the pharmacy out window when requested and ensure adherence to store policies and local laws.

Skills

Leadership

Customer service

Cash handling

Job description

Walgreens in Waltham, MA is seeking a proactive team member who can open and close the store in the absence of management, handle cash, greet customers, and ensure the floor and stock room are ready for the business day. You will process returns, refunds, price changes, assist with inventory and displays, support the pharmacy window when requested, and uphold Walgreens standards for service and compliance.

This role emphasizes leadership, reliability, and a commitment to delivering a distinctive