Store Shift Lead: Customer Experience & Operations

Walgreens; Chicopee (MA); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Chicopee, MA, is seeking a capable team member to open and close the store when management isn’t present, handle cash and customer transactions, and create a positive shopping experience for every guest.

The role focuses on customer service excellence, storefront upkeep, inventory accuracy, and collaboration with the team to support daily operations. Prior supervisory exposure is valued for this position.

Qualifications

• One year of leadership or supervisory retail experience.
• Fluent reading/writing/speaking English.

Responsibilities

• Open/close store in absence of management and ensure readiness.
• Process returns, refunds, and cash handling; manage cash drops.
• Engage customers and deliver a distinctive Walgreens experience.
• Assist with inventory, displays, pricing, and backroom organization.

Skills

Leadership experience

English proficiency

Job description

Walgreens in Chicopee, MA, is seeking a capable team member to open and close the store when management isn’t present, handle cash and customer transactions, and create a positive shopping experience for every guest.

The role focuses on customer service excellence, storefront upkeep, inventory accuracy, and collaboration with the team to support daily operations. Prior supervisory exposure is valued for this position.