Store Shift Lead — Customer Experience & Operations

Walgreens; City of Johnstown (NY); On-site; USD 25,000 - 29,000; Part time

Job summary

Walgreens in New York operates a key holder role focused on opening and closing the store in the absence of management, handling cash, and ensuring readiness for the business day. You will assist with returns, price changes, inventory, and deliveries to support store performance.

This position emphasizes delivering a distinctive customer experience, engaging with customers, and maintaining accurate records while collaborating with the team.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.
• Willingness to perform cash handling and basic store tasks.

Responsibilities

• Open and close the store in the absence of management, including cash handling.
• Process returns, void orders, refunds, and cash drops.
• Maintain inventory accuracy and organize stock rooms.
• Assist with displays, pricing, and backdoor deliveries.
• Provide excellent customer service and resolve issues.

Skills

Leadership

Supervision

Retail key holder

Education

PTCB certification or state pharmacy license

Job description

Walgreens in New York operates a key holder role focused on opening and closing the store in the absence of management, handling cash, and ensuring readiness for the business day. You will assist with returns, price changes, inventory, and deliveries to support store performance.

This position emphasizes delivering a distinctive customer experience, engaging with customers, and maintaining accurate records while collaborating with the team.