Store Shift Lead — Customer Experience & Operations

Walgreens; Medway (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Walgreens in Medway, MA is seeking a capable team member to support store opening/closing, handle cash and register duties, and deliver exceptional customer service. You will engage customers, assist with products and services, and model best practices for a positive Walgreens experience.

The role emphasizes cash handling, inventory accuracy, pricing tasks, and ensuring a clean, compliant store environment in the absence of management.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including cash handling and ensuring floor and stock room are ready for the business day.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Models and shares customer service best practices with team members to deliver a distinctive Walgreens experience, including proactive help and needs identification.

Skills

Leadership

Customer service

Cash handling

Store operations

English fluency

Tools

Cash register

Job description

Walgreens in Medway, MA is seeking a capable team member to support store opening/closing, handle cash and register duties, and deliver exceptional customer service. You will engage customers, assist with products and services, and model best practices for a positive Walgreens experience.

The role emphasizes cash handling, inventory accuracy, pricing tasks, and ensuring a clean, compliant store environment in the absence of management.