Store Shift Lead: Customer Experience & Operations

Walgreens Co.; Laurel (MD); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. is seeking an agile team member to support store operations and customer service. You will open and close the store when management is absent, handle cash and refunds, and ensure the floor and stock room are ready for business.

You will greet customers, assist with product questions, and support backroom vendor deliveries. The role emphasizes accurate pricing, adherence to store policies, and friendly, proactive service to every client while maintaining a clean, organized store

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of management, including systems start-ups and cash handling.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested.
• Engage customers and patients, greeting them and assisting with products and services to ensure a positive experience.
• Maintain accurate inventory counts and pricing, including signage and local regulatory compliance.
• Assist with backroom deliveries, vendor orders, and basic store maintenance when management is not present.

Skills

Leadership experience

Cash handling

Customer service

Tools

Cash register

Job description

Walgreens Co. is seeking an agile team member to support store operations and customer service. You will open and close the store when management is absent, handle cash and refunds, and ensure the floor and stock room are ready for business.

You will greet customers, assist with product questions, and support backroom vendor deliveries. The role emphasizes accurate pricing, adherence to store policies, and friendly, proactive service to every client while maintaining a clean, organized store