Store Shift Lead: Customer Experience & Operations

Walgreens; Clewiston (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Clewiston, FL is seeking a Retail Lead to open and close the store in the absence of management, handle cash, and ensure floor and stock room readiness for the business day. The role includes opening back door for deliveries, processing returns, refunds, and cash drops, and delivering a distinctive customer experience.

You will engage customers, assist with product inquiries, and support inventory and display maintenance while upholding Walgreens service standards and policies.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Opens and closes the store in the absence of store management, including required systems start-ups and cash handling.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services; resolves issues to ensure a positive experience.
• Maintains accurate inventory counts and assists with displays, pricing, and stocking to support store operations.

Skills

Leadership

Retail key holder

Customer service

Cash handling

English fluency

Education

High school diploma

Job description

Walgreens in Clewiston, FL is seeking a Retail Lead to open and close the store in the absence of management, handle cash, and ensure floor and stock room readiness for the business day. The role includes opening back door for deliveries, processing returns, refunds, and cash drops, and delivering a distinctive customer experience.

You will engage customers, assist with product inquiries, and support inventory and display maintenance while upholding Walgreens service standards and policies.