Shift Lead: Elevate Customer Experience & Store Ops

Walgreens; Fort Myers (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens store in Florida seeks a capable team member to open/close the store in management's absence, handle cash and ensure readiness for business. You will process returns, refunds, and cash drops while delivering a consistent, delightful customer experience.

You will engage customers, assist with products and services, resolve issues, and model best practices for the team to maintain high service standards. Prior leadership or key holder experience is preferred.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing and speaking English.

Responsibilities

• Open and close the store in the absence of management, perform required cash handling and ensure readiness for business.
• Handle returns, refunds, cash drops and provide change to registers.
• Deliver a distinctive and delightful customer experience.
• Greet customers and assist with products and services, resolving issues to ensure satisfaction.
• Model and share customer service best practices with team members.

Skills

Leadership

Customer service

Job description

Walgreens store in Florida seeks a capable team member to open/close the store in management's absence, handle cash and ensure readiness for business. You will process returns, refunds, and cash drops while delivering a consistent, delightful customer experience.

You will engage customers, assist with products and services, resolve issues, and model best practices for the team to maintain high service standards. Prior leadership or key holder experience is preferred.