Store Shift Lead: Customer Experience & Operations

Walgreens; North Fort Myers (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Florida is seeking a store associate with leadership experience to open/close the store in the absence of management, manage cash handling, and ensure the floor and stock room readiness for the business day.

The role includes handling returns, refunds, and price verifications while delivering a friendly, proactive customer experience and supporting the team with service best practices.

Qualifications

• One year of prior leadership, supervisory, or retail key holder work experience.
• Must be fluent in reading, writing, and speaking English.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

Responsibilities

• Opens and closes the store in the absence of store management and handles required systems start-ups and cash handling.
• Completes product returns, refunds, cash drops, and provides change to cash registers.
• Engages customers to deliver a distinctive and delightful experience and supports team members with customer service best practices.

Skills

Leadership experience

Team supervision

Customer service

Education

PTCB certification or state pharmacy license

Tools

Store systems

Store equipment

Job description

Walgreens in Florida is seeking a store associate with leadership experience to open/close the store in the absence of management, manage cash handling, and ensure the floor and stock room readiness for the business day.

The role includes handling returns, refunds, and price verifications while delivering a friendly, proactive customer experience and supporting the team with service best practices.