Store Shift Lead: Customer Experience & Operations

Walgreens Co.; Clarksville (TN); On-site; USD 24,000 - 31,000; Full time

Job summary

Walgreens Co. in Clarksville, TN is seeking a team member to open and close the store in the absence of management, handle daily cash procedures, and ensure the floor and stock room are ready for business.

The role emphasizes customer service and accurate cash handling. The candidate will engage customers, process returns, assist with inventory, pricing, and displays, and support vendor deliveries and backroom operations.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent in reading, writing, and speaking English.
• Knowledge of store inventory control preferred.
• Valid PTCB certification or pharmacy license as required by state.
• We are an Equal Opportunity Employer.

Responsibilities

• Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers and patients by greeting them and offering assistance with products and services, resolving issues to ensure a positive experience.
• Maintains accurate inventory counts and assists with pricing changes, displays, and promotions.
• Assists with vendor deliveries and backroom operations, including opening the backdoor for deliveries.
• Assists with bookkeeping activities and light maintenance as requested.

Job description

Walgreens Co. in Clarksville, TN is seeking a team member to open and close the store in the absence of management, handle daily cash procedures, and ensure the floor and stock room are ready for business.

The role emphasizes customer service and accurate cash handling. The candidate will engage customers, process returns, assist with inventory, pricing, and displays, and support vendor deliveries and backroom operations.