Store Shift Lead: Customer Experience & Operations

Walgreens; Bellingham (WA); On-site; USD 29,000 - 33,000; Full time

Job summary

Walgreens is seeking a front-store role in Washington state featuring open/close responsibilities and strong cash handling. You’ll engage customers, process returns and refunds, and ensure pricing and displays meet standards.

The position emphasizes delivering a memorable shopping experience across the store, including backroom coordination and compliance with policies. Ideal candidates bring leadership history, English fluency, and a customer-first mindset.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Fluent reading, writing, and speaking English.
• PTCB certification or state pharmacy license preferred.

Responsibilities

• Opens and closes the store in the absence of management, including systems start-ups, cash handling, and prepping floor and stock room.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change to registers.
• Models and delivers a distinctive and delightful customer experience.
• Greet customers and assist with product/service questions to ensure a positive experience.
• Share customer service best practices with team members to achieve top-tier service.

Skills

Leadership experience

Customer service

English proficiency

Education

High school diploma or equivalent

PTCB certification

Pharmacy license

Job description

Walgreens is seeking a front-store role in Washington state featuring open/close responsibilities and strong cash handling. You’ll engage customers, process returns and refunds, and ensure pricing and displays meet standards.

The position emphasizes delivering a memorable shopping experience across the store, including backroom coordination and compliance with policies. Ideal candidates bring leadership history, English fluency, and a customer-first mindset.