Store Shift Lead - Customer Experience & Operations

Walgreens; Broadview (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Walgreens in Broadview, IL seeks a customer-focused team member who can open and close the store in the management's absence, handling required systems start-ups and cash handling. You will resolve customer questions, process returns and refunds, and support stockroom and displays while upholding Walgreens service traits.

This role emphasizes welcoming customers, helping with products and services, and maintaining accurate pricing and inventory.

Qualifications

• One year of leadership, supervisory, or retail key holder experience.
• Must be fluent in reading, writing, and speaking English.

Responsibilities

• Open and close the store in the absence of store management and ensure floor and stock room are ready for the business day.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Deliver a distinctive and delightful customer experience and assist customers with products and services.
• Assist with vendor deliveries and stockroom organization.
• Maintain pricing accuracy, store cleanliness, and compliance with policies.

Skills

Leadership experience

Cash handling

Customer service

English fluency

Tools

Cash register system

Job description

Walgreens in Broadview, IL seeks a customer-focused team member who can open and close the store in the management's absence, handling required systems start-ups and cash handling. You will resolve customer questions, process returns and refunds, and support stockroom and displays while upholding Walgreens service traits.

This role emphasizes welcoming customers, helping with products and services, and maintaining accurate pricing and inventory.