Store Service & Sales Supervisor

totalwine; Humble (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Job summary

Total Wine & More in Humble, TX seeks a Supervisor to support store operations and grow our sales and service culture. You will lead by example, coach peers, and ensure a safe, compliant environment while delivering best-in-class service.

The role requires 1–3 years in a supervisory retail role, strong teamwork, and flexibility to work evenings/weekends. Knowledge of POS and inventory systems is preferred. Competitive benefits accompany this position.

Qualifications

• 1–3 years of supervisory experience in a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Skills

Retail supervision

Customer service

Team leadership

Education

High school diploma

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Humble, TX seeks a Supervisor to support store operations and grow our sales and service culture. You will lead by example, coach peers, and ensure a safe, compliant environment while delivering best-in-class service.

The role requires 1–3 years in a supervisory retail role, strong teamwork, and flexibility to work evenings/weekends. Knowledge of POS and inventory systems is preferred. Competitive benefits accompany this position.