Store Supervisor: Lead Service, Sales & Team Growth

Total Wine & More; Plano (TX); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Paid Time Off

Health care plans (medical, dental, &/

401(k) & HSA/FSA

Job summary

Total Wine & More in Plano, TX is seeking a Supervisor to support store operations, lead a service-driven team and grow our brand. You will help deliver best-in-class service and maintain a safe, compliant, and welcoming store environment.

Ideal candidates bring 1–3 years in retail supervision, strong interpersonal and coaching skills, and familiarity with POS and inventory software. Evening and weekend availability is required.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example and creating a welcoming store atmosphere.
• Supervise team members and support their training and ongoing development.
• Ensure adherence to laws and regulations related to sale of alcohol and maintain a safe store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Team player mindset

Interpersonal skills

Customer service

Coaching peers

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Plano, TX is seeking a Supervisor to support store operations, lead a service-driven team and grow our brand. You will help deliver best-in-class service and maintain a safe, compliant, and welcoming store environment.

Ideal candidates bring 1–3 years in retail supervision, strong interpersonal and coaching skills, and familiarity with POS and inventory software. Evening and weekend availability is required.