Front End Supervisor: Lead Service, Sales & Team Training

totalwine; Humble (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health insurance

Job summary

Total Wine & More is seeking a Supervisors to support store operations in Humble, Texas. You will help build a sales and service culture, coach staff, and ensure compliance with alcohol regulations while delivering best-in-class service.

You will lead service teams, resolve customer issues, and drive KPIs, all within a dynamic retail environment. The role requires flexibility for evenings and weekends and a strong focus on safety and training.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ year of supervisory experience in retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs)
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment
• Maintain store safety and cleanliness standards across the store
• Perform other duties as assigned

Skills

Team leadership

Customer service

Communication

Interpersonal skills

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More is seeking a Supervisors to support store operations in Humble, Texas. You will help build a sales and service culture, coach staff, and ensure compliance with alcohol regulations while delivering best-in-class service.

You will lead service teams, resolve customer issues, and drive KPIs, all within a dynamic retail environment. The role requires flexibility for evenings and weekends and a strong focus on safety and training.