Retail Customer Service Supervisor — Lead & Elevate Team

Total-Wine-; University Park (TX); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k) & benefits

Disability & life insurance

Parental leave

Pet insurance

Tuition assistance

Career training

Consumer classes

Job summary

Total Wine & More in Texas seeks a Supervisor to support store operations, lead service culture, and deliver best-in-class experiences for customers seeking adult beverages and more. You will supervise team members, train staff, ensure compliance with alcohol laws, and drive sales with focus on KPIs while maintaining safety and a welcoming store environment.

Total Wine & More offers PTO, generous discounts, health plans, retirement benefits and more.

Qualifications

• You will come with High school diploma or equivalent preferred.
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer issue resolution

Coaching peers

POS familiarity

Inventory software

Flexible schedule

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in Texas seeks a Supervisor to support store operations, lead service culture, and deliver best-in-class experiences for customers seeking adult beverages and more. You will supervise team members, train staff, ensure compliance with alcohol laws, and drive sales with focus on KPIs while maintaining safety and a welcoming store environment.

Total Wine & More offers PTO, generous discounts, health plans, retirement benefits and more.