Store Customer Experience Supervisor & Team Leader

E. G. Holding Corp, Inc.; College Station (TX); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

Tuition assistance

Disability & life insurance

Parental leave

Pet insurance

Job summary

Total Wine & More in College Station, TX is seeking a Supervisor to support store operations and build a high‑performing sales and service culture. You will lead by example, ensure compliance with alcohol laws, and coach team members to deliver best‑in‑class service.

The role requires 1–3 years of retail supervisory experience, strong interpersonal skills, and familiarity with POS and inventory software. Flexible scheduling including evenings and weekends is required.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, with 1+ year of supervisory experience within a retail setting.
• Strong interpersonal skills and a team‑player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Support store operations and help build a sales and service culture to deliver best‑in‑class service and bring to life a distinctive world of adult beverages and more for our customers.
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Interpersonal skills

Team player

Customer issue resolution

Coaching peers

Education

High school diploma or equivalent

Tools

POS systems

Inventory management software

Job description

Total Wine & More in College Station, TX is seeking a Supervisor to support store operations and build a high‑performing sales and service culture. You will lead by example, ensure compliance with alcohol laws, and coach team members to deliver best‑in‑class service.

The role requires 1–3 years of retail supervisory experience, strong interpersonal skills, and familiarity with POS and inventory software. Flexible scheduling including evenings and weekends is required.