Store Service Manager: Customer & Team Leader

Hy-Vee; Fort Madison (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Hy-Vee in Fort Madison, IA is seeking a Service Manager to keep the store running smoothly by supervising and coordinating the activities of employees across all departments, ensuring customers receive prompt, friendly service at every turn. You’ll lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Retail leadership experience is beneficial.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile.
• Lead by example and maintain positive employee relations across the store.
• Plan, prepare, and adjust work schedules; assign duties and monitor completion.
• Supervise activities across departments and step in when needed.
• Ensure proper customer service and address issues promptly and professionally.
• Train staff on store policies and procedures; provide ongoing education.
• Evaluate performance and consider promotions or transfers when appropriate.
• Enforce safety procedures to maintain a safe work environment.

Skills

Customer service

Team leadership

Scheduling

Employee relations

Education

High school diploma required

Job description

Hy-Vee in Fort Madison, IA is seeking a Service Manager to keep the store running smoothly by supervising and coordinating the activities of employees across all departments, ensuring customers receive prompt, friendly service at every turn. You’ll lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in