Retail Service Leader: Customer Experience & Store Ops

Hy-Vee Inc; Corydon (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising staff across departments, ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed in a fast-paced retail environment.

The role requires developing people, delivering results, and maintaining a safe workplace while upholding Hy-Vee policies and store guidelines.

Qualifications

• High school diploma or equivalent.
• Two or more years of related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Lead by example and maintain positive employee relations, creating teamwork and accountability.
• Plan, prepare, and adjust work schedules and assign duties to ensure tasks are completed on time.
• Supervise and coordinate activities across all store areas in the Department Manager's absence.
• Address customer issues promptly and professionally to ensure satisfaction.
• Train staff on store policies and safety procedures; provide ongoing education.

Skills

Customer service

Team leadership

Scheduling

Merchandising

Education

High school diploma

Tools

POS system

Cash handling

Job description

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly by supervising staff across departments, ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed in a fast-paced retail environment.

The role requires developing people, delivering results, and maintaining a safe workplace while upholding Hy-Vee policies and store guidelines.