Retail Service Manager: Lead Team & Customer Experience

Hy-Vee Inc; Yankton (SD); On-site; USD 35,000 - 55,000; Full time

Job summary

Hy-Vee seeks a Service Manager to keep the store running smoothly by supervising employees across departments, ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our team.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers with a smile, learning their names, and going out of your way to make every visit a great one.
• Lead by example and maintain positive employee relations, creating an atmosphere of friendliness, teamwork, and accountability throughout the store.
• Plan, prepare, and adjust work schedules, assign employees to specific duties, and follow up to ensure tasks are completed properly and on time.
• Supervise and coordinate activities of employees across all areas of the store in the Department Manager's absence, or perform the work necessary at all job levels.
• Ensure proper customer service throughout the store and address specific customer issues promptly and professionally.

Skills

Customer service excellence

Problem solving

Communication and leadership

Team development

Education

High school diploma

Job description

Hy-Vee seeks a Service Manager to keep the store running smoothly by supervising employees across departments, ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever the store needs you most.

If you are an experienced retail leader who thrives in a fast-paced environment and takes pride in developing people and delivering results, we'd love to have you on our team.