Store Service Manager - Customer Experience Leader

Hy-Vee; Marion (IA); On-site; USD 22,000 - 30,000; Full time

Job summary

Hy-Vee in Marion, IA is seeking a Service Manager to keep the store running smoothly by supervising and coordinating the activities of employees across departments. You will lead by example, manage schedules, resolve customer issues, oversee merchandising, and ensure policy compliance in a fast-paced retail environment.

The role rewards strong people development, delivering friendly service, and driving results.

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and learning their names.
• Lead by example and maintain positive employee relations storewide.
• Plan, prepare, and adjust work schedules; assign duties and ensure timely completion.
• Supervise activities across all store areas in manager's absence as needed.
• Ensure proper customer service throughout the store and address issues promptly.
• Train staff on store policies, department procedures, and safety practices.
• Evaluate employee performance and recommend promotions or transfers.
• Uphold safety procedures to maintain a safe work environment.

Skills

Customer service

Team leadership

Scheduling

Merchandising

Safety procedures

Education

High school diploma or equivalent

2+ years related work experience

Job description

Hy-Vee in Marion, IA is seeking a Service Manager to keep the store running smoothly by supervising and coordinating the activities of employees across departments. You will lead by example, manage schedules, resolve customer issues, oversee merchandising, and ensure policy compliance in a fast-paced retail environment.

The role rewards strong people development, delivering friendly service, and driving results.