Store Service & Experience Leader

Hyvee.io; Norfolk (NE); On-site; USD 40,000 - 60,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising daily activities across departments and delivering prompt, friendly service. You will lead by example, manage schedules, handle customer issues, and ensure merchandising compliance while maintaining a safe, collaborative work environment.

The ideal candidate has experience in retail leadership, staff development, and strong communication skills to foster teamwork and customer satisfaction in a fast-paced store

Qualifications

• Customer service experience with a focus on responsiveness and solution orientation.
• Proven ability to lead a team and develop staff.
• Experience planning, preparing, and adjusting work schedules; knowledge of payroll basics.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example to foster teamwork, accountability, and positive employee relations.
• Plan and adjust schedules; assign duties and ensure timely completion of tasks.
• Supervise store activities across departments and cover roles when needed.
• Address customer issues professionally and maintain store-wide service standards.
• Train staff on store policies, procedures, and safety.

Skills

Customer service

People leadership

Scheduling

Merchandising & compliance

Education

High school diploma or equivalent experience

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising daily activities across departments and delivering prompt, friendly service. You will lead by example, manage schedules, handle customer issues, and ensure merchandising compliance while maintaining a safe, collaborative work environment.

The ideal candidate has experience in retail leadership, staff development, and strong communication skills to foster teamwork and customer satisfaction in a fast-paced store