Store Service Leader & Keyholder

Total Wine & More; United States; Presencial; USD 34.000 - 48.000; Tempo integral

Benefícios oferecidos por esta vaga

PTO

Store discounts

Health care plans (medical, dental, &-

401(k)

HSA

FSA

Parental leave

Career development & product training

Resumo da vaga

Total Wine & More is seeking a Supervisor to support store operations and help build a sales-driven, service-oriented culture. You will lead service teams, assist with merchandising and front-end operations, and drive key performance metrics while ensuring compliance with alcohol regulations.

The role emphasizes coaching peers, enhancing product knowledge, and delivering outstanding customer experiences through a welcoming store atmosphere. Training and development are emphasized.

Qualificações

• High school diploma or equivalent; 1–3 years retail experience.
• 1+ year supervisory experience in a retail setting.
• Strong interpersonal and coaching skills.

Responsabilidades

• Support store operations and drive a service culture.
• Lead and train team members; develop product knowledge and sales skills.
• Ensure compliance with alcohol laws and maintain a safe store environment.
• Resolve customer issues and uphold service excellence.

Conhecimentos

Interpersonal skills

Team leadership

Customer service

Problem solving

Scheduling flexibility

Formação

High school diploma or equivalent

Ferramentas

POS systems

Inventory management software

Descrição da vaga

Total Wine & More is seeking a Supervisor to support store operations and help build a sales-driven, service-oriented culture. You will lead service teams, assist with merchandising and front-end operations, and drive key performance metrics while ensuring compliance with alcohol regulations.

The role emphasizes coaching peers, enhancing product knowledge, and delivering outstanding customer experiences through a welcoming store atmosphere. Training and development are emphasized.