Store Service Leader: Customer Experience & Team Growth

Hy-Vee, Inc.; Rochester (MN); On-site; USD 51,577,000 - 64,472,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to oversee store operations, supervise staff, and ensure exceptional customer service across all departments. The role emphasizes leadership, schedule management, problem resolution, and adherence to store policies.

The position requires a high school diploma or equivalent and 2+ years of related experience, with a strong focus on teamwork, safety, and results in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example to foster a positive, collaborative store culture.
• Plan and adjust work schedules, assign duties, and ensure timely completion.
• Supervise store activities or step in as needed to support all departments.
• Address customer issues promptly and professionally to ensure satisfaction.
• Train staff on store policies and procedures and update as needed.
• Evaluate staff performance and support promotions or transfers as appropriate.
• Enforce safety procedures to maintain a safe work environment.

Skills

Problem solving

Numerical skills

Communication

Leadership

Education

High school diploma or equivalent

2+ years related experience

Job description

Hy-Vee, Inc. is seeking a Service Manager to oversee store operations, supervise staff, and ensure exceptional customer service across all departments. The role emphasizes leadership, schedule management, problem resolution, and adherence to store policies.

The position requires a high school diploma or equivalent and 2+ years of related experience, with a strong focus on teamwork, safety, and results in a fast-paced retail environment.