Store Service Manager: Lead Team & Customer Experience

Hy-Vee, Inc.; West Des Moines (IA); Sur place; USD 24 797 000 - 41 328 000; Plein temps

Résumé du poste

Hy-Vee, Inc. is seeking a Service Manager to keep store operations running smoothly by supervising employees and coordinating activities across departments. You will ensure prompt, friendly service and lead by example in schedules and merchandising while maintaining compliance and safety standards.

The role targets experienced retail leaders who thrive in fast-paced environments and enjoy developing people and delivering results. Join a team dedicated to customer care and operational excellence.

Qualifications

• Basic math and arithmetic calculations.
• Interacting with customers to resolve issues.
• Leading a team with positive employee relations.

Responsabilités

• Provide prompt, friendly customer service by greeting customers with a smile and learning their names.
• Lead by example and maintain positive employee relations store-wide.
• Plan and adjust work schedules, assign duties, and ensure tasks are completed on time.
• Supervise activities across departments or perform work at all levels as needed.
• Address customer issues promptly and professionally to maintain satisfaction.
• Train staff on store policies and procedures; provide ongoing education on updates.

Connaissances

Problem solving

Customer service

Team leadership

Communication

Formation

High school diploma

2+ years experience

Description du poste

Hy-Vee, Inc. is seeking a Service Manager to keep store operations running smoothly by supervising employees and coordinating activities across departments. You will ensure prompt, friendly service and lead by example in schedules and merchandising while maintaining compliance and safety standards.

The role targets experienced retail leaders who thrive in fast-paced environments and enjoy developing people and delivering results. Join a team dedicated to customer care and operational excellence.