Store Service Leader — Customer Experience & Ops

Hy-Vee, Inc.; West Des Moines (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hy-Vee, Inc. in West Des Moines, IA is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service to customers at every turn.

You will lead schedules, handle customer issues, oversee merchandising and compliance, train staff, and promote a safe, team‑oriented store culture in a fast‑paced retail environment.

Qualifications

• Solve practical problems and interpret instructions across varied situations.
• Perform arithmetic calculations accurately.
• Interview to obtain basic information and guide people clearly.
• Lead and develop a team while building a customer-focused culture.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example, maintain positive employee relations, and promote teamwork.
• Plan and adjust work schedules; assign duties and ensure timely completion.
• Supervise store-wide activities or fill in as needed.
• Train staff on policies and procedures and safety standards.
• Evaluate performance and support staff development.

Skills

Problem solving

Customer service

Team leadership

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in West Des Moines, IA is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service to customers at every turn.

You will lead schedules, handle customer issues, oversee merchandising and compliance, train staff, and promote a safe, team‑oriented store culture in a fast‑paced retail environment.