Retail Service Leader: Customer Experience & Team Growth

Hy-Vee, Inc.; West Des Moines (IA); On-site; USD 25,000 - 36,000; Full time

Job summary

Hy-Vee, Inc. in West Des Moines, IA is seeking a Service Manager to keep the store running smoothly by supervising employees, coordinating departments, and delivering prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising, and ensure compliance while developing people and driving results. This fast-paced retail leadership role offers growth, a strong team culture, and a commitment to customer satisfaction.

Qualifications

• Must have strong customer service focus and communication skills.
• Experience leading teams in a retail environment preferred.
• Ability to manage schedules and handle customer issues professionally.

Responsibilities

• Provide prompt, friendly customer service and greet customers by name.
• Lead by example and maintain positive employee relations across store.
• Plan and adjust work schedules; assign duties and follow up on tasks.
• Supervise activities across all departments and assist where needed.
• Ensure excellent service and handle customer issues promptly and professionally.
• Train staff on store policies and safety procedures.
• Monitor employee performance and support personnel actions when needed.
• Maintain cash handling procedures and assist with store operations.

Skills

Customer service

People leadership

Team building

Problem solving

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. in West Des Moines, IA is seeking a Service Manager to keep the store running smoothly by supervising employees, coordinating departments, and delivering prompt, friendly service.

You will lead by example, manage schedules, handle customer issues, oversee merchandising, and ensure compliance while developing people and driving results. This fast-paced retail leadership role offers growth, a strong team culture, and a commitment to customer satisfaction.