Store Service Leader: Customer Experience & Ops

Hyvee.io; Maple Grove (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Hy-Vee is seeking a Service Manager in Maple Grove, MN to keep the store running smoothly by supervising employees across departments and delivering prompt, friendly service. You will manage schedules, handle customer issues, oversee merchandising, and ensure compliance while leading by example in a fast-paced retail environment.

The role requires a high school diploma (or equivalent) and 2+ years of related work experience.

Qualifications

• High school diploma or equivalent.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly service and greet customers by name.
• Lead by example to maintain teamwork and accountability across the store.
• Plan and adjust work schedules; assign tasks and monitor completion.
• Supervise across departments and assist during peak times.
• Train staff on policies, procedures and safety.
• Address customer issues promptly and professionally.

Skills

Customer service

Leadership

Scheduling

Conflict resolution

Training

Education

High school diploma

Two years related experience

Job description

Hy-Vee is seeking a Service Manager in Maple Grove, MN to keep the store running smoothly by supervising employees across departments and delivering prompt, friendly service. You will manage schedules, handle customer issues, oversee merchandising, and ensure compliance while leading by example in a fast-paced retail environment.

The role requires a high school diploma (or equivalent) and 2+ years of related work experience.