Retail Service Manager: Lead Teams & Customer Experience

Hy-Vee; Rochester (MN); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Hy-Vee is hiring a Service Manager in Rochester, MN. The role supervises store employees across departments, ensures prompt and friendly service, and manages schedules, merchandising and safety. You will train staff, handle customer issues, and help drive store results in a fast-paced environment.

The position requires a high school diploma or equivalent and at least two years of related experience. Night and weekend shifts are required, with an hourly starting wage of $18.00 to $22.50 depending

Qualifications

• High school diploma or equivalent experience required.
• Two or more years of similar or related work experience preferred.
• Strong customer service and leadership abilities are essential.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example and maintain positive employee relations storewide.
• Plan, prepare and adjust work schedules; supervise store activities in a Department Manager's absence.

Skills

Customer service

Team leadership

Scheduling

Problem solving

Education

High school diploma

Tools

POS systems

Cash handling

Job description

Hy-Vee is hiring a Service Manager in Rochester, MN. The role supervises store employees across departments, ensures prompt and friendly service, and manages schedules, merchandising and safety. You will train staff, handle customer issues, and help drive store results in a fast-paced environment.

The position requires a high school diploma or equivalent and at least two years of related experience. Night and weekend shifts are required, with an hourly starting wage of $18.00 to $22.50 depending