Store Service Leader: Customer-Centric Coach

Hy-Vee, Inc.; Lee's Summit (MO); On-site; USD 36,000 - 52,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to supervise departments, coordinate schedules, and ensure friendly service. You will lead by example, guide staff, and tackle customer issues to keep the store running smoothly.

The role emphasizes developing people, maintaining merchandising standards, and enforcing store policies in a fast-paced retail environment. We value proactive problem solving and strong teamwork.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Ability to understand store policies and procedures.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example and maintain positive employee relations store-wide.
• Plan and adjust work schedules; assign duties and ensure tasks are completed on time.
• Supervise store activities across departments and step in when needed.
• Address customer issues promptly and professionally to ensure satisfaction.
• Train staff on store policies and procedures and provide ongoing education.
• Evaluate employee performance and support promotions or transfers as needed.
• Enforce safety procedures to maintain a safe work environment.
• Handle cash registers and basic transactions as required.
• Assist with merchandising, inventory, and display planning as directed.

Skills

Customer service

Leadership

Problem solving

Communication

Education

High school diploma or equivalent

Job description

Hy-Vee, Inc. is seeking a Service Manager to supervise departments, coordinate schedules, and ensure friendly service. You will lead by example, guide staff, and tackle customer issues to keep the store running smoothly.

The role emphasizes developing people, maintaining merchandising standards, and enforcing store policies in a fast-paced retail environment. We value proactive problem solving and strong teamwork.