Store Leader & Guest Experience Champion

Ampersand Brands; Louisville (KY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discount

Store discount

Job summary

Lolli & Pops in Louisville is hiring a Full-time Service Lead who will serve as a keyholder and member of the leadership team. You will help drive store-level financial and operational results, mentor teammates, and ensure a welcoming guest experience.

This role emphasizes coaching, product knowledge, and hands-on leadership during busy shifts. You’ll manage training, scheduling, inventory, and visual merchandising, while upholding policies and maintaining a positive, community-focused store.

Qualifications

• Experience leading a retail team and driving KPIs.
• Strong guest engagement and communication skills.
• Comfortable coaching teammates and managing store operations.

Responsibilities

• Drive store-level financial and operational results by monitoring KPI targets and taking action.
• Keep the team focused on guest engagement, sampling, and product knowledge.
• Coach selling skills and lead by example to maximize team performance.
• Assist in training, developing, and motivating team members.
• Support Store Manager with paperwork, ordering, inventory management.
• Maintain visual and merchandising standards and store cleanliness.
• Ensure policies and directives are enforced consistently.
• Be a representative of Lolli & Pops inside and outside the store.

Skills

Interpersonal skills

Quality mindset

Bias toward action

Coaching & mentoring

Attention to detail

Problem solving

Multitasking

Positive attitude

Flexibility

Job description

Lolli & Pops in Louisville is hiring a Full-time Service Lead who will serve as a keyholder and member of the leadership team. You will help drive store-level financial and operational results, mentor teammates, and ensure a welcoming guest experience.

This role emphasizes coaching, product knowledge, and hands-on leadership during busy shifts. You’ll manage training, scheduling, inventory, and visual merchandising, while upholding policies and maintaining a positive, community-focused store.