Store Service Lead: Customer Experience & Shift Management

O'Reilly Auto Enterprises, LLC; Lancaster (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Starting day one medical

Paid time off

Tuition assistance

Job summary

O’Reilly Auto Parts in Lancaster, OH is looking for a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management in the absence of managers and a strong emphasis on bilingual communication to assist a diverse customer base.

Ideal candidates bring strong communication skills, willingness to obtain RSS certification, and knowledge of automotive systems; ASE certification and Spanish language ability are highly valued.

Qualifications

• Required: Strong communication skills.
• Required: Ability to obtain RSS Certification.
• Desired: Fluency in multiple languages (Spanish is highly desired).
• Desired: ASE Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom and ensure policy adherence.
• Perform shift management duties in the absence of store leadership.

Skills

Strong communication skills

Fluency in Spanish

Education

RSS Certification

ASE Certification

Job description

O’Reilly Auto Parts in Lancaster, OH is looking for a Retail Service Specialist to support store leadership in sales, customer service, and operations. The role includes shift management in the absence of managers and a strong emphasis on bilingual communication to assist a diverse customer base.

Ideal candidates bring strong communication skills, willingness to obtain RSS certification, and knowledge of automotive systems; ASE certification and Spanish language ability are highly valued.