Store Service Lead - Customer Experience & Shift Management

O'Reilly Automotive Stores, Inc.; Springfield (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock Purchase Plan

401k with employer contributions

Medical, dental, & vision insurance

Flexible Spending Account (FSA)

Health/Wellbeing programs

Tuition educational assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and daily operations. This role may take shift-management responsibilities in their absence and encourages bilingual candidates to apply.

The position emphasizes strong communication, multi-language abilities, and a commitment to excellent service for both retail and professional customers, with opportunities for growth within a company known for

Qualifications

• Strong communication skills and customer service abilities.
• Ability to obtain RSS Certification as required.
• Retail sales experience, preferably in auto parts.
• Knowledge of automotive systems and repair is desirable.
• ASE Certification is advantageous.
• Fluency in multiple languages, Spanish highly desired.

Responsibilities

• Lead store team members in delivering excellent customer service to retail and professional customers.
• Oversee showroom customer service programs and ensure timely order processing and communication.
• Manage returns, exchanges, and refunds with accurate payment methods.
• Ensure merchandise is invoiced and store security and opening/closing duties are performed.
• Delegate merchandising tasks and maintain posted schedules; clock-in/out per policy.
• Perform shift management in the absence of store leadership.

Skills

Strong communication

RSS Certification

Retail sales experience

Automotive knowledge

ASE Certification

Multilingual (Spanish)

Job description

O’Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and assistants in sales, customer service, store appearance, and daily operations. This role may take shift-management responsibilities in their absence and encourages bilingual candidates to apply.

The position emphasizes strong communication, multi-language abilities, and a commitment to excellent service for both retail and professional customers, with opportunities for growth within a company known for