Auto Parts Retail Service Lead

O'Reilly Auto Parts; Lancaster (OH); On-site; USD 15,000 - 23,000; Full time

Job summary

O'Reilly Auto Parts in Lancaster, OH is seeking a Retail Service Specialist to support the Store Manager and shifts in operations and customer service. The role emphasizes lead responsibilities, shop appearance, and effective team supervision to ensure smooth daily performance.

Ideal candidates bring strong communication skills, a willingness to obtain RSS Certification, and a background in retail or auto parts.

Qualifications

• Strong communication skills are required.
• RSS Certification is required to obtain RSS certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure orders and transfers are processed promptly and customers are contacted upon shipment arrivals as needed.
• Perform all store opening/closing duties and day end procedures.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts in Lancaster, OH is seeking a Retail Service Specialist to support the Store Manager and shifts in operations and customer service. The role emphasizes lead responsibilities, shop appearance, and effective team supervision to ensure smooth daily performance.

Ideal candidates bring strong communication skills, a willingness to obtain RSS Certification, and a background in retail or auto parts.