Store Service Lead — Customer Experience & Ops

O'Reilly Automotive Stores, Inc.; Mechanicsburg (Cumberland County); On-site; USD 30,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Day-one health insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts invites applications for a Retail Service Specialist to support Store Leaders in sales, service, and operations. The role includes shift management in absence of store leaders, with bilingual candidates encouraged to apply.

Ideal candidates bring strong communication skills, retail auto parts experience, and ASE/RSS certification. O’Reilly offers a comprehensive benefits package and opportunities for growth.

Qualifications

• Excellent customer service and communication abilities.
• Bilingual (Spanish) is highly desirable.
• Retail auto parts experience is preferred.

Responsibilities

• Lead store team in delivering outstanding customer service.
• Supervise showroom customer service levels and programs.
• Oversee store opening/closing duties and cash handling.
• Process buy online/ship to store and transfers promptly.
• Ensure returns, exchanges, and invoicing are accurate.

Skills

Strong communication skills

Bilingual Spanish

Education

ASE Certification

RSS Certification

Job description

O’Reilly Auto Parts invites applications for a Retail Service Specialist to support Store Leaders in sales, service, and operations. The role includes shift management in absence of store leaders, with bilingual candidates encouraged to apply.

Ideal candidates bring strong communication skills, retail auto parts experience, and ASE/RSS certification. O’Reilly offers a comprehensive benefits package and opportunities for growth.